FAQs

We accept a variety of payment methods, including Visa, Mastercard, American Express, PayPal, Diners Club, Discover, JCB, Venmo, and Apple Pay, to ensure a seamless and convenient checkout experience.

Requests for changes or cancellations must be made within 24 hours of purchase. After this period, your order may already be processed or shipped and cannot be modified.

Once your order has shipped, you’ll receive a tracking number via email. You can use this number on our Tracking page to follow your order’s journey.

Orders are usually processed within 1 to 3 business days (Monday–Friday). After processing, delivery takes an additional 5 to 10 business days (Monday–Friday) once the order has been shipped.

Yes, we provide free Standard Shipping for all orders within the United States (USA).

We currently ship to customers within the United States. We’re working on expanding to other countries in the future - stay tuned!

Please ensure your shipping address is entered correctly during checkout. matteo-rivelli is not responsible for lost packages due to incorrect addresses provided by the customer. If you encounter any issues, please contact us, and we'll do our best to assist.

Please contact us at support@matteo-rivelli.com immediately if you've entered an incorrect shipping address. While Matteo-Rivelli isn't responsible for lost packages due to customer-provided incorrect addresses, we'll do our best to help you work with the shipping carrier to locate your package. If the shipping error is on our side, we'll correct it promptly.

We offer a 30-day return policy for unused and unopened items. If you're not satisfied with your purchase, please reach out to us at support@matteo-rivelli.com, and we'll guide you through the return process.

You can contact us via Live Chat, email at support@matteo-rivelli.com or call us at +1 (308) 223-6362. We're available Monday through Friday, from 9:00 AM to 6:00 PM EST.

Each product page includes a detailed size guide to help you find your perfect fit. We recommend comparing your own measurements to the guide before ordering. If you're between sizes or have any questions, our customer service team is happy to give you personalized advice.

Fabric depends on the style, so each piece uses the material best suited to its design. Expect woven cotton and denim in our Tops, soft jersey and stretch-cotton blends in our Bottoms, and flowing satin, chiffon, or crepe in our Dresses. Our Sets pair matching fabrics across both pieces for a cohesive look. The exact composition is listed in the "Material" line on each product page, which is the most accurate source for that specific item.

To ensure the longevity of your matteo-rivelli pieces, please refer to the specific care instructions on the garment's label and on its product page. Generally, we recommend gentle washing and following drying instructions to maintain fabric quality and fit.

Yes, we take the security of your personal information seriously. We use secure payment processing and implement industry-standard security measures to protect your data. Please see our Privacy Policy for more details.

No, you can check out as a guest. However, creating an account allows you to save your address, and receive exclusive offers.

You can update your account information by logging into your account and navigating to the 'Account Details' section.